Polaris Bank has supported the launch of the NACCIMA Export Support Call Centre, a move aimed at strengthening Nigeria’s export ecosystem and improving access to global markets for local businesses, particularly in the non-oil sector.
The initiative, developed in collaboration with NACCIMA,
is designed to provide Nigerian exporters with real-time information, technical support, and regulatory guidance to navigate the complexities of international trade.
Speaking at the unveiling, Polaris Bank’s Executive Director, Chris Ofikulu, said the project underscores the bank’s commitment to empowering Nigerian businesses and enhancing their competitiveness in global markets. He described the call centre as a critical platform for bridging knowledge gaps and providing exporters with the tools needed to succeed.
According to him, the centre will offer advisory services, market intelligence, and compliance support, helping exporters better understand trade requirements and expand their reach beyond Nigeria.
Polaris Bank also provided key infrastructure to support the operations of the centre, including laptops, workstations, internet-enabled devices, and high-capacity printers. The bank said the investment is aimed at ensuring the smooth and efficient running of the facility.
Ofikulu noted that initiatives like the call centre are essential to unlocking the potential of Nigeria’s non-oil export sector, adding that access to timely information and expert support remains a major challenge for many exporters.
He added that the bank continues to provide financial and advisory solutions to exporters, including working capital support, stock refinancing, and assistance with export documentation such as the NXP process. Through its digital platform, VULTe, Polaris Bank also facilitates seamless cross-border payments, leveraging the Pan-African Payment and Settlement System to enhance intra-African trade.
The bank said its partnership with NACCIMA aligns with its broader objective of improving export readiness, expanding access to finance for small and medium-scale enterprises, and driving economic growth through increased non-oil exports.
The launch of the call centre is expected to provide a significant boost to Nigerian exporters by improving access to information, reducing trade barriers, and positioning local businesses to compete more effectively on the global stage.
